Home Services

We have a range of services to offer via the menu, please make your selection.

Here you will find any details you require regarding our home services, such as our money back guarantee, no fix no fee policy pricing and our terms and conditions.

 

Onsite Service (Callout):

We offer a completely free Callout within Cardiff where work is performed on-site, a fixed fee quote will be given via telephone or email. Should you require more time and further service onsite we can provide you with a revised quote.

Outside Cardiff we charge 45p per mile (each way) on top of the usual fixed fee cost for the repair or IT support service.

 

Collection & Return:

You may want to have your item collected, repaired and returned for your convenience. We provide this service and charge a £5 nominal fee within Cardiff.

There may be a longer wait for this service than if you were to drop your item off for repair due to availability and travel times.

 

Drop off to us:

You can make an appointment to drop off to us, this is the most cost-effective option and usually results in quicker turnaround of repairs.

A fixed fee quote will be given upon assessment of your item(s) should a cost not be known to you prior to dropping off..

 

2 Month Money Back Guarantee:

We are so certain that we provide the best repairs in Cardiff that we will refund your money in full should we be unable to resolve your issues to your satisfaction. Please read our terms and conditions for more information.

 

No Fix No Fee:

Should we be unable to provide you with a suitable repair option, you pay nothing. We believe in fair business practice and we do not believe you should be charged if it is out of your control. Please note that this policy does not apply should you be unwilling to proceed with an otherwise possible repair and a diagnostic fee of £20 is charged. For full terms see here.

 

Availability:

All services require an appointment is made, we are a mobile business and may be with other clients. We are available between 9.30am and 6.30pm Monday to Friday.

Drop offs and collections from our address can be catered for outside of these hours for no extra charge, but must be arranged in advance.

 

Emergencies:

Should you require our services urgently outside of our normal working hours or where we do not have a regular appointment available, we apply a surcharge of £30 on top of the usual fee(s). We do not guarantee availability at any time.