Specialists in custom computer builds
Note: Gaming Builds are currently postponed due to a supply issue with new generation graphics cards. We will resume when supply is consistently available.
Why are our custom computers different?
We provide a bespoke custom build computer service within Cardiff. We assess your requirements on a one by one basis, you don't have to pick from a list of parts and you don't have to have any knowledge about computers. We liaise with you to get you the best PC for your requirements and budget.
We cater for you, whether it's a gaming PC, an office workstation or a compuer for CAD design.
All of our computers are built personally by our head technician, every care and attention is put in to each step. You have the peace of mind that the PC has been built by hand, not by a machine and everything has been personally checked by us.
How do I proceed?
1. Assessment and discussion of requirements.
We discuss what you need from your custom build PC, each person is different and it helps to gather the background information of what is required. You don't want to spend too much, but you also don't want to have something that isn't fit for purpose. This is the most important part of the PC build, getting it right.
We have discussed what you require from your PC, you've either given us a list of parts or we have decided on the parts list based on your requirements.
A full, written quotation is given and needs to be signed before proceeding with the computer build.
A 20% deposit is taken before parts are ordered, via cash, cheque, bank transfer or debit / credit card.
3. The build
Depending on your parts availability, usually the parts arrive with us within 2-3 working days.
The computer build takes place, your operating system is installed and everything is up and running within 24 hours.
A full 24 hour stress test is done on the computer to ensure all parts are reliable and there are no issues.
4. Set up in your home
Included in the cost is setup in your home, this also includes any data that needs to be transferred from your old computer, email accounts configured and printer installation. We take you through step by step how to use the PC and provide a personal service catered to your requirements.
5. Final Payment
The final 80% payment is paid once the fully built custom PC is in your home and you are completely happy.
This is payable via bank transfer, debit / credit card or cash.
Due to the nature of cheques, we cannot accept a cheque for the final balance.
The whole process usually takes 5-7 working days.
There is a 12 month RTB warranty on all custom computer builds.
Your usual 14 days right to cancel upon receipt of the computer does not apply.
As the computers are bespoke, parts ordered from retailers and made to order these are exempt from the usual 14 days cooling off period upon receiving the item.
A cancellation before receipt of the item is still possible, though some of the deposit may be kept to pay for return of the parts to retailers.
Please see https://www.businesscompanion.info/en/quick-guides/distance-sales/consumer-contracts-distance-sales for more information.
Your usual 1 year return to base warranty still applies and any faults will be dealt with.
So, you've decided we're right for you, where do you go from here?
Simply call 07791545145 or fill out the form below for your no obligation discussion about your requirements.