Privacy Policy

Last updated: 15 September 2026

Adept PC Repair respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, where it is stored, how long we retain it and what rights you have.

1. Who we are

Adept PC Repair is a UK sole-trader computer repair business.

For the purposes of applicable UK data protection law, Adept PC Repair is the data controller responsible for personal information collected and processed in connection with our website, enquiries, bookings and services.

Business name: Adept PC Repair
Website: https://www.adeptpcrepair.co.uk
Email: mail@adeptpcrepair.co.uk
Privacy contact: Ian Porter, 07791545145

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information we collect

Depending on how you interact with us, we may collect:

Your name
Email address
Telephone number
Address or other location information where required for a repair, collection or delivery
Information about your computer, laptop or other device
Device make, model and serial number where relevant to a repair
Details of the fault or problem with your device
Information supplied when requesting a quotation
Appointment and booking information
Information contained in communications between you and Adept PC Repair
Repair, diagnostic and warranty records
Invoice and payment information
Feedback, reviews and testimonials you voluntarily provide
Technical information associated with use of our website, such as IP address and browser/device information where collected by our website or security systems

Please do not submit sensitive personal information through our general contact forms unless it is necessary for us to deal with your enquiry.

3. How we collect your information

We may collect your personal information when you:

Complete a contact form on our website
Make a booking through our website
Request a quotation
Contact us by email
Contact us by telephone
Arrange a repair, drop-off or collection
Bring a device to us for repair
Communicate with us about an existing or previous repair
Provide feedback or a review
Use our website

4. Website contact forms and booking systems

Our website is built using WordPress

Customer information submitted through our website may be processed and stored within our WordPress website/database and associated website systems.

Information submitted through these systems may include your name, contact details, booking information and information about the repair or service you are requesting.

We use this information to respond to enquiries, arrange appointments and provide our services.

5. Website hosting and email

Our website and business email services are hosted by Krystal Hosting.

Information submitted through our website may therefore be stored on systems operated by or on behalf of Krystal as part of providing our hosting services.

Our business email is also provided through Krystal. Customer emails and our correspondence with customers may therefore be stored on Krystal's email systems.

Krystal states that it processes personal data in connection with its hosting and related services and provides information about its third-party processors and data transfers in its own privacy documentation.

Customer emails are accessed using IMAP, meaning that email messages may remain stored on the email server and may also be synchronised to authorised devices used to access the account.

We use customer email information to respond to enquiries, communicate about repairs and bookings, provide customer support, maintain appropriate business records and deal with matters such as warranties or disputes.

6. Accounting and financial information

Where necessary for accounting, invoicing and financial record-keeping, customer information may be entered into or stored within QuickFile.

This may include:

Customer name
Address
Email address
Telephone number
Invoice information
Services supplied
Amounts charged
Payment and transaction information

We use this information to create invoices, maintain financial records, meet accounting and taxation requirements and manage our business finances.

QuickFile operates as a third-party cloud service and has its own terms and data protection documentation.

7. Why we use your information

We use personal information for purposes including:

Responding to enquiries
Providing quotations
Arranging and managing repairs
Arranging customer drop-offs and collections
Managing online bookings
Communicating with customers
Diagnosing and repairing devices
Maintaining repair and warranty records
Creating invoices
Maintaining accounting records
Providing customer support
Dealing with complaints and disputes
Preventing fraud, misuse or unlawful activity
Meeting legal, tax and accounting obligations
Improving our website and services where appropriate

8. Lawful bases for processing

We will only process personal information where we have a lawful basis to do so.

Depending on the circumstances, these may include:

Contract

We may process your information where this is necessary to provide a service you have requested, fulfil an agreement with you, or take steps at your request before entering into an agreement.

For example, we need your contact details to arrange a repair or booking.

Legitimate interests

We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include managing customer relationships, maintaining repair records, responding to enquiries, protecting our business and maintaining appropriate records.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, taxation and other legal requirements.

Consent

Where we specifically rely on consent, we will request it separately and clearly.

You may withdraw consent at any time where consent is the lawful basis for processing.

9. Information relating to your device

When you provide a computer, laptop or other device for repair, information stored on that device may be accessible where this is necessary to diagnose, test, repair or recover the device.

We will seek to limit access to information to what is reasonably necessary for the work being carried out.

You should back up important personal information before providing a device for repair wherever reasonably possible.

We will not intentionally inspect, copy or retain personal files unnecessarily.

Where access to personal files is unavoidable or necessary to perform a requested repair or data-recovery service, we will treat that information as confidential and handle it with appropriate care.

10. Who we share your information with

We do not sell customer personal information.

Where necessary, personal information may be processed by service providers that help us operate Adept PC Repair.

Our current principal service providers include:

Krystal Hosting
Website hosting and business email services.

QuickFile
Cloud accounting, invoicing and financial record keeping.

These providers may process personal information on our behalf where necessary to provide their services.

We may also disclose personal information where required to comply with a legal obligation, court order, regulatory requirement or lawful request from an appropriate authority.

11. International data transfers

Some of the technology and service providers we use may process or store information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

We will rely on an appropriate legal mechanism or safeguard where one is required.

12. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are legally required or permitted to retain it for longer.

In particular:

Enquiries:
We may retain enquiry and communication information for as long as reasonably necessary to deal with the enquiry and any resulting customer relationship.

Bookings and repair records:
We may retain booking, repair, warranty and customer communication records for as long as reasonably necessary to provide ongoing customer support, deal with warranties, complaints or disputes and maintain appropriate business records.

Accounting records:
Financial and accounting information will be retained for the periods required by applicable tax and accounting legislation.

Emails:
Customer correspondence may remain within our business email system for as long as reasonably necessary for customer service, business administration, warranty, accounting, legal or record-keeping purposes.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

13. Security

We take reasonable technical and organisational measures to protect personal information from accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures include, where appropriate:

Password protection
Access controls
Website security measures
Software and security updates
Secure connections
Limiting access to customer information
Secure disposal and deletion of information

No internet-based service can be guaranteed to be completely secure. However, we take reasonable steps to protect the information entrusted to us.

CCTV and Video Surveillance

Adept PC Repair may operate CCTV cameras at or around its premises for the purposes of security, crime prevention and detection, protecting customers, visitors, staff and property, and investigating incidents.

Where CCTV is used, cameras will be positioned to capture only areas that are reasonably necessary for these purposes.

CCTV footage may contain images of customers, visitors, members of the public or other individuals who enter areas covered by the cameras.

The lawful basis for processing CCTV footage will generally be legitimate interests, where the use of CCTV is necessary and proportionate for security and crime-prevention purposes.

CCTV footage will be accessed only where reasonably necessary and will not be routinely used to monitor individuals.

Footage may be disclosed to the police, law enforcement authorities, insurers or other appropriate parties where this is necessary to investigate or prevent crime, deal with an incident, make or defend a legal claim, or where disclosure is otherwise required or permitted by law.

CCTV recordings will normally be retained for 90 days, unless footage needs to be retained for longer because of an incident, investigation, insurance claim, legal claim or other legitimate reason.

Where footage is no longer required, it will be securely deleted or overwritten.

Appropriate CCTV signage will be displayed in areas covered by the cameras to inform individuals that CCTV is in operation and direct them to this Privacy Policy or provide details of how further information can be obtained.

Individuals may have rights in relation to their personal information captured by CCTV, including the right to request access to footage in which they are identifiable, subject to applicable legal restrictions and the rights of other individuals appearing in the footage.

14. Your rights

Depending on the circumstances, you have rights under UK data protection law including:

The right to be informed about how your information is used
The right to request access to your personal information
The right to have inaccurate information corrected
The right to request deletion of information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where consent is the lawful basis

These rights are subject to certain conditions and exemptions under data protection law.

To exercise your rights, please contact us using the contact details at the end of this Privacy Policy.

15. Data access requests

You can ask us for a copy of the personal information we hold about you.

We may need to verify your identity before providing information.

We will deal with valid requests in accordance with applicable data protection law.

16. Marketing

We will only send marketing communications where we have an appropriate lawful basis to do so.

Where consent is required, we will obtain it separately and will not make it a condition of submitting a repair enquiry or booking.

You can opt out of marketing communications at any time.

17. Cookies and website technologies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function.

Where non-essential cookies or similar technologies require consent, we will obtain the appropriate consent before using them.

A separate Cookie Policy may provide further information about the cookies and technologies used on our website.

18. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or security of those websites.

You should review the privacy policy of any third-party website before providing personal information to it.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will always be published on this page.

Last updated: 15 September 2026

20. Complaints

If you have concerns about how we have handled your personal information, please contact Adept PC Repair first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: https://ico.org.uk/
ICO telephone: 0303 123 1113

21. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Adept PC Repair

Website: https://www.adeptpcrepair.co.uk
Email: mail@adeptpcrepair.co.uk
Address: 10 Carter Place, CF5 3NP.